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Designing for the health care consumer

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After years of cookie-cutter hospitals and clone-like clinics, the tide is changing in health care design. Constructors and designers are rethinking the entire hospital experience from the patient’s perspective and asking different questions than in the past. What is the patient’s journey from when they pull into the parking lot to when they leave it, and how long does it take? What is the first thing a patient sees when he or she enters the facility, and how is he or she treated as the process continues? How does the patient feel, not just physically, but emotionally?

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