Tonya Dittman

What Makes a Great Culture Great?

Posted on Jan 21, 2019

Culture is a competitive advantage. Organizations with great cultures tend to outperform their competitors, not just in business outcomes such as profitability, but in their ability to innovate, meet evolving business challenges, and recruit and retain top talent. These great cultures—and the teams within them—have […]

Tonya Dittman

What’s Your One Word?

Posted on Jul 26, 2018

One of Miron’s long-standing cultural traditions is celebrating our successes as a team during annual summits. This past January and February, our entire team of office, warehouse, and field staff traveled to the newly completed Fox Cities Exhibition Center for summit events to celebrate the […]

Tonya Dittman

Customer Experience Built for Delight, Not Just Efficiency

Posted on Dec 14, 2017

Over the years, Miron has worked hard to understand the customer experience. We’ve researched the top brands in healthcare, manufacturing, financial, and not-for-profit industries. Here’s what we learned: organizations that intentionally design the customer experience to create specific emotional outcomes are the ones that outperform […]

Tonya Dittman

Coping with Holiday Stress

Posted on Nov 22, 2017

The holidays are supposed to be a time of happiness and good cheer. While that often is the case, it’s also a time of year that can cause a lot of stress, depression, and anxiety. I read an article recently that describes a few of […]

Tonya Dittman

Forest Bathing – Just What the Doctor Ordered

Posted on Sep 19, 2017

When is the last time you walked outside? Near trees? Without a phone or electronic device? If you can’t remember, you’re not alone. According to the Environmental Protection Agency (EPA), the average American spends 93% of their life indoors (87% of this time is spent […]

Tonya Dittman

Innovative Solutions: Laser Scanning & Alignment

Posted on Jul 18, 2017

In early 2017, Miron had the opportunity to work with Belmark Inc. on a press replacement project. The project utilized the latest in laser scanning and laser alignment (as opposed to traditional optics technology), decreasing the actual installation time by 40-percent when compared to traditional […]

Tonya Dittman

Customer service is more than just order taking

Posted on Sep 28, 2010

Order takers are everywhere. I find them at the local Starbucks, my favorite restaurant, the hair stylist and even the place I get my oil changed. Picture a typical scenario: I go to an establishment, I want to purchase a product or service, and the […]

Tonya Dittman

Creating “WOW” moments for your customers

Posted on Aug 25, 2010

  “All the world is a stage and we are merely players” ~ Shakespeare Ten years ago I read The Experience Economy and it profoundly changed my outlook on business. The idea that the last frontier for real business growth was the experience, that our […]