Steve Tyink

The Waiting Game

Posted on May 25, 2016

We’ve all been there…waiting for our doctor in the Waiting Room. The name itself suggests just exactly what you’ll be doing…waiting. “Welcome to our waiting room,” says the receptionist, “the doctor will be right with you.” So you sit, staring at the person across from […]

Steve Tyink

The Evolution of Customer Care

Posted on Apr 26, 2016

So, I’m at Nordstrom Rack the other day in the shoe section. Over the intercom I hear a promotion about using a credit card to check-out anywhere…just find one of the team members in a green shirt and they will complete the transaction from anywhere […]

Steve Tyink

Satisfy customers and lose them…

Posted on Jul 22, 2014

Apple commands 72% of the MP3 player market share in the world (and you have 14,000 choices). Southwest Airlines has moved to the #1 domestic air carrier (and they didn’t want to be big). Ask any American where they would go for medical treatment and […]

Steve Tyink

It’s Time to ‘Sweat’ the Experience Details

Posted on Mar 13, 2012

I recently watched my wife attempt to install an app on her phone. The note-taking app is a great product, with good functionality once its up and running. It is, however, tough to install. I tried to help her and actually couldn’t get through the […]

Steve Tyink

Miron experience: The living learning lab

Posted on May 24, 2011

We desired a facility that reflected our philosophy—you are where you live. Our home offers a new experience for our clients, our partners and our employees – a living learning lab where we take the mystery out of the construction process. Our dream was to […]

Steve Tyink

Does your hospital make you sick?

Posted on Mar 1, 2011

A couple weeks ago I had to stop by my local hospital for a routine checkup. As I entered the facility, my first impression was less than favorable. In front of me was a line of people, many whom were extremely sick. Coughing, wheezing, sniffling […]

Steve Tyink

Be Interesting or Be Invisible

Posted on Nov 30, 2010

Think about it: how many of your last 10 encounters with any organization stand out as memorable? If you’re like most, the answer might be one, if that. Unremarkable experiences are part of a wide-spread ‘sea of sameness.’ They are vanilla, average, status-quo, just like […]

Steve Tyink

Healthcare Innovation: Rethinking Hospital Gowns

Posted on Sep 14, 2010

We love new thinking in healthcare – especially regarding ways to better connect with patients and families, as well as ways to reduce the issues and challenges associated with healing. Imagine if we could offer decreases in healing time and reductions in anxiety and stress […]